Effective Date: 2024-01-11

Thank you for shopping at Videoperfect Technology Co., Ltd. We take pride in the quality of our video and audio equipment and want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Time Frame:

• You have 7 days to return an item from the date you received it.

Eligibility:

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

• Certain items are non-returnable. These include:
  • Clearance items or sale items.
  • Items marked as “Non-Returnable” on the sale page.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

• If your item is defective or damaged, we will happily exchange the product for the same item.
• Please contact customer service to initiate an exchange.

Contact Us

• If you have any questions on how to return your item to us, contact us at [email protected].