Ordering and Shipping

Q1: How do I place an order?

• A: You can place an order through our online stores on Jingdong Mall, Alibaba Mall, or directly on our website. Just select the products you wish to purchase and follow the checkout process.

Q2: What payment methods do you accept?

• A: We accept various payment methods including major credit cards, PayPal, and other online payment platforms. Specific options are available at checkout.

Q3: How long does shipping take?

• A: Shipping times vary depending on your location and the shipping option you select. Typically, it takes [Insert Shipping Timeframe] for delivery.

Product Information

Q4: Are all your products compatible with Standards?

• A: Yes, our products are compatible with most standard video and audio formats. For specific product compatibility, please refer to the product specifications on the product page.

Q5: Do you offer product warranties?

• A: Yes, we offer a 1 yeas warranty on all our products, covering manufacturing defects and operational issues.

Returns and Refunds

Q6: What is your return policy?

• A: We accept returns within 7 days of purchase, provided the product is in its original condition and packaging. Please refer to our Return Policy page for detailed information.

Q7: How do I request a refund?

• A: To request a refund, please contact our customer service team with your order details and reason for the return. Once approved, your refund will be processed to your original payment method.

Technical Support

Q8: What should I do if I encounter technical issues with my product?

• A: If you experience technical issues, please contact our customer support team. We provide technical assistance and can guide you through troubleshooting steps or arrange for repairs if necessary.

Q9: Do you offer installation services for your products?

• A: Currently, we do not offer installation services. However, our products are designed for easy setup, and we provide detailed instructions with each purchase.

Contact Information

Q10: How can I contact Videoperfect Technology Co., Ltd. for further questions?

• A: You can reach us via [email protected]. Our customer service team is available to assist you with any inquiries.